Company Policies

Satisfaction Guarantee

“We believe that customers come first and delivering the best customer experience is our top priority. We have a large staff of professionals here at Ultimate Performance who are absolutely committed to delivering a happy and pleasant experience to each and every one of our customers. We consider it a privilege to have an opportunity to serve our customers and we do not take lightly the responsibility of fulfilling orders in an accurate and timely fashion.

We’re confident that when customers place an order with us, they will be satisfied with the quality of our products. However, if a customer is not satisfied with a certain product that falls under our return policy, they may return it with ease (please see our return policy for further details).

Shipping

UltimatePerformance offers free shipping for most of our products. There are no additional fees whatsoever for any of the products marked with a “Free Shipping” label as shown on the “Select Shipping Destination” dropdown. However, for oversize items or for shipments to certain remote locations that our shipping courier does not have easy access to, we may charge an additional fee. Please note that signature is required for delivery.

For products that fall under the “Free Shipping” label, Ultimate Performance is essentially paying for the shipping cost. In the event of a return the customer will be responsible for the shipping fees back to Ultimate Performance and will be reimbursed the difference between the product price and the original shipping fee which was incurred. Please understand that free shipping is a cost that is incurred by Ultimate Performance as a gesture to help customers save. However, if customers receive a wrong or defective item they will be reimbursed the entire amount.

Return Policy

Returns

We have a 30 day return policy upon receipt (excludes Megan Racing, NEO Motorsport [15 days], FRP body kits and any FRP products, and Sparco apparels) as long as the product is not used, damaged or altered in any form. Mounted wheels can not be returned/exchanged under any circumstance. We can not guarantee fitment of wheels if the vehicle is lifted or lowered due to unforeseen variables. Customers only pay for the return shipping cost of the item and the cost of shipping we incurred when sending out the item initially. We will not charge customers restocking fee unlike other companies (excluding rims which include a 20% restocking fee, Thule products which have a 50% restocking fee, Magnaflow products with 10% restocking fee, and HSD coilovers with a 25% restocking fee)!

Customers may contact us should they choose to return or exchange merchandise. This will prevent confusion and allow us to make arrangements for the merchandise to be returned. Returned merchandise must include all original packaging, paperwork, and must be packaged properly to avoid shipping damages. Please note that no returns will be accepted on any Emiratin FRP products, body kits or special order items due to the size and nature of these products. If the customer requests an order be re-shipped, the additional freight and handling charges will be the responsibility of the customer. In addition, all shipping costs related to a return are the responsibility of the consumer. Returned merchandise that does not arrive in appropriate condition will not be refunded in full or at all. Customers should be sure they truly want something before placing an order.

 

Damaged, Defective, and Incorrect Products 

We all know that accidents happen from time to time. Not to worry, all shipments are fully insured at no extra cost. If a product arrives defective, damaged, or simply incorrect, customers should contact our customer service department as soon as possible. They should fully inspect the product and if the product is damaged or faulty in any way they should not attempt to use or install the part! We are not responsible for any installation fees customers incur under any circumstances.

Since every situation is different our team will assess each situation and will find a unique solution that will completely satisfy the needs of our customers. This may include a refund or replacement of the order depending on the customer’s preference. Images of the damaged or defective product may be requested.

Please note that shipping couriers do not cover small damages (minor cracks/hair line cracks) caused to fiberglass items during shipping. The Fiberglass parts can be repaired easily (at no cost) by a professional installer in the process of refinishing/prepping/priming before installation!

Please note that it is the customer’s responsibility to select the correct year/make/model when ordering a vehicle-specific product. If the customer selects the wrong year/make/model, they can always return the product within 30 days but they will be charged the initial shipping fee we paid to get the product to them plus the return shipping fee. Also, please be advised that items marked as “universal fit” do not necessarily fit every vehicle. It is solely the customer’s responsibility to ensure that any items marked as “universal fit” actually fit their vehicle. If customers order a universal product that doesn’t fit their vehicle (without confirming fitment with us), they may return it within 30 days but will be charged the initial shipping fee we paid to get the product to them plus the return shipping fee. On the other hand, Ultimate Performance will take full responsibility for any incorrect information on the website regarding vehicle-specific fitment and replace the item free of charge.